Cancellation and refunds

Cancelling

You can cancel a request, or an accepted booking you have not paid for yet, at any time and at no cost.

You can ask to reschedule before you pay; the photographer may accept or decline the new time.

Once you pay the advance, the booking is final: neither you nor the photographer can cancel or reschedule it, and the advance is not refundable.

If something goes seriously wrong (for example, the photographer does not turn up, or has an emergency and cannot attend), use "Get help with this booking" on the booking. The advance stays held while we look into it, and CamMatch will cancel the booking and refund the advance in full when the photographer cannot provide the service.

How refunds are paid

Refunds go back to the UPI account you paid from, through our licensed payment partner (Razorpay). They usually arrive in 5–7 working days. The app shows each refund's status: in progress, refunded, or delayed.

If a refund hasn't arrived after 5–7 working days, email [email protected] with your booking details.

Service delivery

CamMatch books photography services; nothing is shipped by us. The photographer attends the shoot at the date, time and address in the booking. Photos are delivered as described in the package (for example an online gallery link, or prints and albums by hand, courier or pickup) within the package's stated turnaround time.

If the photographer doesn't turn up or the photos aren't delivered, use "Get help with this booking" in the app. The advance stays held while we look into it.